By utilizing a partnership with SCS, you will find your resources will be more efficient while your collections become more effective, leading to an increase in cash flow and profit levels.
Headquartered in Salisbury, NC, we serve clients in 32 states. For over 30 years, SCS has successfully combined its extensive healthcare experience with exceptional client service to build an impeccable reputation.
We care about your business and are committed to achieving every goal.
We are truthful with our actions and methods and build loyalty through superior service.
We establish business relationships based on honesty, creating a foundation of trust.
Our commitment at Statewide Collection Service, Inc. (SCS) is to provide our clients with the highest quality service in a professional and dignified manner without alienating the customer.
To be the most recognized and respected A/R Management Firm that understands and satisfies the needs of every client.
Here’s what clients and patients say about their experience with SCS
I have been in the medical field for over 18 years now and have been doing medical collections for 12 of those years. We have been through numerous collection agencies trying to find the right fit and we found that with Statewide! Statewide has proven time and again that they will get the maximum rate of return on our turnovers, all the while treating our patients like our patients deserve to be treated by a collection agency. We appreciate all they have done for our business and look forward to many more years of continued service with them.
We have been partnered with Statewide Collections for almost 2 years now. We are extremely satisfied with the service provided which includes, but is not limited to a secure, user friendly staff portal, knowledgeable and helpful staff, system integration for sending account files and receiving payment files, and excellent customer service to our valued patients.
Patient Focused & Client Drive. Our group started a business relationship with Statewide in 2011. We have worked with many agencies over the years and decide to give them a try. What we’ve noticed is a consistent increase in recovery percentage year-after-year. Their customer service department is always quick to respond and staffers are very helpful. Patient complaints are next to none. Anytime a call is needed to review, we are able to place a request and listen to call within minutes. File transfer is made simple and secure. All accounts sent are uploaded and ready to preview in a couple of hours. I highly recommend taking a look into Statewide Collection Service as an agency and their service offerings. We are pleased we made the switch and our business relationship is going strong.
Before signing with Statewide Collection Service, we were receiving information from patients that they had never been contacted by our collection agency. They were not finding out about their balance due until they called us for an appointment. We were not feeling confident that the company was focusing on our needs and our accounts. Statewide Collection Service made the transition as seamless as possible. Their online portal is as user-friendly as it gets. After only a few short sessions of poking around, I was able to find and use everything I needed. The process of loading our balances and reporting our payments is effortless. Email responses seem almost instantaneous! My questions are all addressed with exemplary customer service. Statewide Collection Service has also been great with communication. They consistently check in with our offices to ensure that we are satisfied with their service. We are coming up on our one year “anniversary” and are extremely pleased we made the switch.
We started our relationship with SCS in 2014. From the beginning, SCS has delivered exceptional recovery results and customer service. They are always helpful in answering any questions. Their portal is user-friendly and makes using their services fast and efficient for all involved.
Thank you for calling me and being so helpful. I had no idea this bill hadn’t been paid.
You guys are AWESOME! Never had an experience with a collection agency before but definitely not what I expected it to be like.
Thanks for working with me on a payment schedule. You’ve truly helped me out during a difficult time in my life. Thank you so much.
Enclosed is my final payment. I want to express my gratitude for your assistance helping me resolve my mothers’ cardiology bill. It has been a pleasure corresponding with you each month. Thank you.
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