Statewide Collection Service, Inc. (SCS) is committed to upholding highly compliant and ethical standards. Our business practices strongly endorse compliance with all federal and state laws.
At SCS, we hold ourselves to the highest compliance standards in the industry and adhere to a strict code of ethics to ensure professional collection procedures. Using abusive or harassing techniques are never permissible.
We have an established Quality Assurance Team who monitors call quality and compliance with all applicable consumer protection laws, customer service, and client-specific requirements.
Here’s a list of some of the industry-governing Acts, organizations, and laws which we comply with:
The Federal Trade Commission (FTC), the nation’s consumer protection agency, enforces the Fair Debt Collection Practices Act, which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.
The Fair Credit Reporting Act is the U.S. Federal Government legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.
The Health Insurance Portability and Accountability Act Privacy Rule establishes national standards to protect individuals’ medical records and other personal health information and applies to health plans, healthcare clearinghouses, and those healthcare providers that conduct certain healthcare transactions electronically.
The Telephone Consumer Protection Act restricts telephone solicitation and the use of automated telephone equipment.
The Health Information Technology for Economic and Clinical Health Act widens the scope of privacy and security protections available under HIPAA. It increases the potential legal liability for non-compliance and provides more enforcement.
The Payment Card Industry Data Security Standard is a proprietary information security standard for organizations that handle branded credit cards from major card schemes.